How CustomLink Systems Are Planned and Delivered
Every system is planned before installation begins — helping ensure reliability, clean installation and long-term support.
This structured approach supports homeowners, builders, electricians and installers working on the same project.
Video About CustomLink – Implementation & Delivery
Installation That Fits Your Project
CustomLink prepares the system — installation can be completed in the way that suits your project.
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Buy Online & DIY
For confident users upgrading or installing existing systems.
Guided setup, testing and lifetime remote support included. -
Use Your Builder / Electrician / Installer
Your installer completes cabling and fit-off while CustomLink helps with system selection, setup and final configuration.
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Full Installation in Brisbane
A complete done-for-you installation delivered by CustomLink technicians, including supply, installation, setup, training and support.
Why Choose CustomLink?
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- Trusted Brisbane installers since 2012 — now supplying Australia-wide
- Professional-grade CCTV, alarms, intercoms, access control & integrated automation
- Optional pre-configuration — systems prepared before dispatch
- Lifetime remote technical support for CustomLink-supplied products
- Remote setup and commissioning support (for you or your installer)
- Brisbane on-site installation available where required
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Pre-Configured Before Delivery
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Systems can be prepared before dispatch so they arrive updated, tested and ready for installation.
- Recording setup
- Network configuration
- Mobile app access
- Device settings
- Basic rule setup
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Support note
Advanced customisation available via Remote Deep Dive support.
A Proven Technology Ecosystem
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Rather than offering everything, CustomLink focuses on reliable professional systems used across real homes and businesses.
This approach simplifies decisions, reduces risk and supports reliable long-term use. -
- Alarm (Dahua, Hikvision, Paradox, etc)
- CCTV (Dahua, Hikvision, HiLook, etc
- Intercom (Dahua, Hikvision, HiLook)
- Access control (Inception by Inner Range)
- Integrated automation (Ness M1, Inception, HikCentral etc)
Installation Support From Anywhere
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Whether installation is completed by you, your installer or CustomLink, we support the project from planning through commissioning.
- Remote site reviews
- System planning guidance
- Cable placement advice
- Configuration & testing
- Walk-through commissioning
- Lifetime remote support
- On-site support available across Brisbane.
CustomLink works alongside your installer — not as a replacement.
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For Builders & Trade Partners
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CustomLink supports installers with pre-configured systems, structured commissioning and lifetime technical assistance — helping deliver reliable outcomes while maintaining the installer’s client relationship.
- Trade pricing
- Pre-configured systems
- Remote setup assistance
- Deep Dive support
- Partner Priority Line
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Delivery Australia-Wide
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If pre-configuration is not required, we offer fast shipping and pickup through our wholesale partners across ACT, NSW, QLD, SA, VIC, and WA.
Pickup is available only from selected wholesale partners.
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Trusted Across Homes, Businesses and Multi-Site Projects
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Small Residential
Creating a modern home for the modern family
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Medium Residential
Secure, Visible, Smart
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Large Residential
Stay fully protected with intelligent security combined with smart automation to enhance your lifestyle
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Supermarket (IGA)
Improving safety, efficiency and productivity
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Supermarket (Fresco)
Include music, PA system, security cameras, telephone system with the alarm system… it’s all possible
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Supermarket (Foodworks)
Improving safety, efficiency and productivity
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24 Hour Gym
Improving security and safety with key card access
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Commercial (Radiology)
Improving security and safety with key card access and 24-hour monitoring
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Large Industrial
Improving safety, efficiency and productivity
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Small Retail
Complete package includes digital signage, website, alarm, and CCTV
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Town House
Secure, Visible, Smart
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Acerage
Secure, Visible, Smart
Real Projects. Long-Term Relationships.
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John Jappe, National Masonry (Wacol & Biggera Waters)
Lee Ngo of CustomLink is very understanding, especially when we request an additional camera to be installed, as sometimes it can be in an awkward position.
The quality of Lee’s work is outstanding, and he is able to carry out the installation of cameras with ease.
Lee has inherited the existing camera system that is on our site and is happy to sort out the kinks as we move forward.
We look forward to the journey ahead as we transform our barely adequate system into a professional system.
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Andrew, Kuraby
I approached Lee at CustomLink to provide and install a high-quality home automation and security system for a single-story home that was to be built months down the line.
After a demonstration of the Clipsal CBUS and Ness M1 security system, I was very eager to have the system installed in my new home.
The system enabled complex functionality and capabilities such as complete control of any house light anywhere in the home utilising a central colour touchscreen, the ability to schedule the automatic illumination of house lights at different times of the day and also a voice security system that deters burglars with a vocal warning and alarm when detected.
Following the advice and guidance from Lee, appropriate agreements were made during contract negotiations with the commercial builder which permitted CustomLink to pre-wire the system during the frame stage of construction allowing considerable savings in installation costs.
Lee was able to accommodate all requests involving the supply, installation, and programming of the system promptly and efficiently while retaining the flexibility to keep all costs involved within a budget.
Thanks to Lee at CustomLink, the entire process to obtain a fully operational home automation and security system in a new home was simple and worry-free yet very thorough with a vast number of options to suit any home and budget.
I highly recommend the expertise of CustomLink for home automation and security especially for those looking to build a new home.
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Ed & Deb, Helensvale
We have used CustomLink for security system advice, installation and on-going assistance.
After looking at options with CustomLink, we decided to proceed with the Ness M1 security system, both internal (inside the house) and external systems (house perimeter) which we did in two stages.
The system provides all the aspects that we were wanting, including being able to have lights turn on/off when away and being able to ‘control’ things via the control panel and an App.
The CustomLink team is very professional, with Lee Ngo always there to answer our questions and make adjustments if we require.
They provide a personalised service. We highly recommend using CustomLink for all security and home automation.
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Nader, Camp Hill
We commissioned CustomLink to secure our residence.
After providing a number of security options, they inspected the site to better understand any issues that may have impacted on the Works and kept us up to date with progress from start to finish.
We found CustomLink to be prompt, reliable and committed to getting the job done properly.
We would have no hesitation in working with CustomLink in the future.
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Russ, Kangaroo Point
We purchased a new home a few years ago with a NESS security system. The Ness system had not been installed or programmed properly.
I met Lee from CustomLink at Greenworld Garden Centre where he had his display. I spoke to him about our problem with the NESS Security System and asked if he could fix the problem we had.
Lee came out to fix the system and also showed us all the other features the system had.
A few months later we got Lee back to install security cameras. We are very happy with the system Lee installed and it works extremely well. We can view the images on our phones if we are away.
This month we got Lee back to upgrade our system. He has programmed our garage door onto the Ness System and has upgraded our system so that we can control everything from our phones.
Lee did a great job, and nothing was too much trouble. He was prompt, made no mess, and everything works the way it should. Lee also takes the time to explain how everything works and is only a phone call away if you need any advice.
We highly recommend Lee, his work as well as his service. We have recommended him to some friends and family who are very happy with his work.
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Watbuilt Pty Ltd, Burbank
My name is Lee Watt and my company is Watbuilt. I am a Brisbane builder; I have been a builder for over 35 years.
As a builder, I get to work with a lot of contractors. Back in 2012 building our own home, we a C-BUS and a large security system fitted that wasn't working properly.
At that point, we engaged another automation company to rectify the problem, but I was just wasn't happy the way they were handling the project.
Then I found CustomLink, they successfully fixed the problem in a very short time. Since then I rely on CustomLink expertise not only on past projects but also for work that they are currently doing for me.
I have also recommended CustomLink to friends who have thanked me for the great job that they did.
I highly recommend CustomLink for their knowledge and experience as I have found nothing is too difficult for CustomLink over the years.
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Linda, Sunnybank
We were recommended by a friend to contact CustomLink for advice on the installation of a security camera system.
We visited Lee at his showroom some months ago where he provided excellent guidance and in keeping with our budget. The installation process was efficient and professional, and when a small warranty matter arose some months later his immediate attention to fixing the issue was impressive.
We are totally satisfied with CustomLink’s professional approach and are most happy to recommend their services encompassing guidance, sales, installation and servicing along with the quality of their products.
Start With the Right System
Whether you are planning a new build, upgrading an existing property or working with an installer, CustomLink helps ensure your system is prepared and delivered correctly.
Call 1300 122 520
If we’re on-site or assisting another client, please leave a message, and we’ll return your call as soon as possible. You can also submit a Request Support Callback form, and we’ll contact you during business hours.