Simplicity, Reliability and Innovation for Your Security and Automation Needs…
Specialists in security and automation for your
business, home and lifestyle
CustomLink was established in 2012 by the founder Lee Ngo to provide a full end-to-end service with a focus on timeliness, reliability, innovation, attention to detail and best practice.
We’ve created a team of experienced, well-trained and professional installers who share the goal of providing practical, reliable and innovative security and automation solutions, on time and budget.
We provide specialist security and automation installations, upgrades, repair and replacement services for our residential clients and our business Clients in the corporate, food and hospitality, manufacturing and retail industries throughout Queensland.
One of our strengths is providing high quality, easy to use and innovative solutions to our clients. We do this by continuously investing a significant amount of money and time into researching, trialling and testing all the products before we recommend them.
As specialists in security, C-BUS, hybrid controllers and automation, we match the right system for your business, home and lifestyle.
With over 28 years of combined experience in security and automation, Lee Ngo helps our clients by advising, planning, designing, installing, upgrading and maintaining intelligent security and home automation systems.
Our process involves:
Initial enquiry: Once we receive your initial enquiry, we will arrange a free consultation to understand exactly what you want. We spend time understanding your needs, your budget, your ideas. We guide you through the process, answer any questions you have and offer advice.
Detailed quote: Within three days we provide you with a comprehensive fixed lump sum quote that includes a scope of works, concept design, detailed costs and an installation program. We ensure that the solution meets your requirements.
System design: Next we design your ideal system. Whether that includes security that protect your family, your home or your business. Or creating an automated smart home with the benefit of integrated 24-hour security. We design the system to suit your goals and budget.
Installation and maintenance: Throughout your project we communicate with you to ensure that your requirements are met. And if you have your own electrician, we organise our project schedule to make sure we are with them on the day they are doing the job. Otherwise, we can bring our own electrician to do the electrical work. No project is too complex or too small for us.
Training: We understand that having the latest technology in your home is exciting – whether that is for security or a smart home automation. However, it can be daunting to know how to use it. That’s why we spend dedicated time to show you how your system works. We take as much time as you need to make sure you are confident how to use it. And if you ever have any questions later, we are always happy to answer them.
Monitoring: For total peace of mind security, we provide our 24-hour monitoring service. Best of all, we don't sign you to a contract, which means you can enter or exit our monitoring service anytime.
We Offer Free Extended Warranty
We extend our standard labour warranty of one year to match the part warranty provided by the manufacturers, which is typically two or three years. This means if anything ever goes wrong during the warranty period, we will repair or replace it free of charge. No questions asked.
How can we offer this Free Extended warranty?
We are proud to ensure our clients get the best value for their money by:
Sourcing products from trusted manufacturers with strong and reliable technical support;
Taking extra care from the design stage through to installation. We'll listen to your needs and design and build a customised, integrated and effective solution to match your lifestyle and budget;
We’re picky about the equipment we recommend, and we are definite about the products we avoid. There is always a good reason why we don’t recommend certain products. And since we 100% back the products we sell, we only use the best.
We only recommend products after an exhaustive research, development and trialling process which includes:
First choosing products that have valuable features for performance and user-friendliness;
Next, testing for reliability by leaving them running for several days, weeks and even months to see how they work in “real life;”
Finally, installing the products in our workshop and keep them running 24/7 to ensure high-quality performance, train our staff and perform additional tests for reliability.
What Makes CustomLink Different
As an independent business, we are proud to provide the best solution to our clients. We do this by using our problem-solving skills, collaborative attitude, innovative thinking and proactive customer service approach.
We are passionate about giving our clients peace of mind, convenience and innovation. We do this by:
Rigorously testing each and every product before we recommend these to our clients.
Combining our expertise with the latest technology
Working flexibly around your budget and work schedule to minimise disruption to you
Believing in our quality and workmanship by offering a free extended warranty
Listening to what you want and then designing the right product to suit you
Creating a modern home for the modern family
Customers we serve
What our customers say
John Jappe, National Masonry (Wacol & Biggera Waters)
Lee Ngo of CustomLink is very understanding, especially when we request an additional camera to be installed as sometimes it can be in an awkward position.
The quality of Lee’s work is outstanding, and he is able to carry out the installation of cameras with ease.
Lee has inherited the existing camera system that is on our site and is happy to sort out the kinks as we move forward.
We look forward to the journey ahead as we transform our barely adequate system into a professional system.
For Reliable, Innovative and Peace of Mind Security
CustomLink provides new installations, upgrades, repair and replacement services throughout Brisbane.
To find out about using an integrated security or C-BUS system, contact us on 1300 122 520 or call Lee direct on 043 00 88 244.
Lee Ngo - the founder
Mobile: 043 0088 224
more than 20 years of combined experience in security and automation