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Protect Your Family with Reliable Security

Future-Proof Your Business with Integrated Security Solutions

Your Trusted Security and Automation Partners

How Can We Help You

How Can We Help You

Simplicity, Reliability and Innovation for Your Security and Automation Needs…

Specialists in security and automation for your
business, home and lifestyle

CustomLink was established in 2012 by the founder Lee Ngo to provide a full end-to-end service with a focus on timeliness, reliability, innovation, attention to detail and best practice.   

We’ve created a team of experienced, well-trained and professional installers who share the goal of providing practical, reliable and innovative security and automation solutions, on time and budget.

We provide specialist security and automation installations, upgrades, repair and replacement services for our residential clients and our business Clients in the corporate, food and hospitality, manufacturing and retail industries throughout Queensland.

One of our strengths is providing high quality, easy to use and innovative solutions to our clients. We do this by continuously investing a significant amount of money and time into researching, trialling and testing all the products before we recommend them.

As specialists in security, C-BUS, hybrid controllers and automation, we match the right system for your business, home and lifestyle.

Our Process

With over 28 years of combined experience in security and automation, Lee Ngo helps our clients by advising, planning, designing, installing, upgrading and maintaining intelligent security and home automation systems.

Our process involves:

Initial enquiry: Once we receive your initial enquiry, we will arrange a free consultation to understand exactly what you want. We spend time understanding your needs, your budget, your ideas. We guide you through the process, answer any questions you have and offer advice.

Detailed quote: Within three days we provide you with a comprehensive fixed lump sum quote that includes a scope of works, concept design, detailed costs and an installation program. We ensure that the solution meets your requirements.

System design: Next we design your ideal system. Whether that includes security that protect your family, your home or your business. Or creating an automated smart home with the benefit of integrated 24-hour security. We design the system to suit your goals and budget.

Installation and maintenance: Throughout your project we communicate with you to ensure that your requirements are met. And if you have your own electrician, we organise our project schedule to make sure we are with them on the day they are doing the job. Otherwise, we can bring our own electrician to do the electrical work. No project is too complex or too small for us.

Training: We understand that having the latest technology in your home is exciting – whether that is for security or a smart home automation. However, it can be daunting to know how to use it. That’s why we spend dedicated time to show you how your system works. We take as much time as you need to make sure you are confident how to use it. And if you ever have any questions later, we are always happy to answer them.

Monitoring: For total peace of mind security, we provide our 24-hour monitoring service. Best of all, we don't sign you to a contract, which means you can enter or exit our monitoring service anytime.

We Offer Free Extended Warranty

We extend our standard labour warranty of one year to match the part warranty provided by the manufacturers, which is typically two or three years. This means if anything ever goes wrong during the warranty period, we will repair or replace it free of charge. No questions asked. ​

How can we offer this Free Extended warranty?

We are proud to ensure our clients get the best value for their money by:

  • Sourcing products from trusted manufacturers with strong and reliable technical support;

  • Taking extra care from the design stage through to installation. We'll listen to your needs and design and build a customised, integrated and effecti