About CustomLink

Your Trusted Security & Automation Partner Since 2012

Founded in Brisbane in 2012, CustomLink was built on a simple mission:
To give every customer peace of mind through expert, reliable, and professional security and automation solutions.

We are proudly independent and not tied to any single brand. This allows us to recommend the most suitable solution for your needs, not simply what a manufacturer wants to sell.

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Who We Are

Whether you’re upgrading an existing system, building a new home, fitting out a business, or managing a larger commercial site, CustomLink is here to help.

Security and automation systems protect people, property, and livelihoods, and we approach every project with that responsibility in mind.

Our role is to help ensure every customer receives:

  • The Right Products
  • Properly Configured Systems
  • Long-Term Technical Support

How We Work

Across Australia, systems can be installed by:

  • Your Electrician
  • Your Preferred Installer
  • DIY
  • A CustomLink Partner

We provide technical support to help guide the system from planning through to setup and final configuration.

For Brisbane customers, on-site installation is also available through CustomLink technicians.

For more details, please refer to Buy Online vs Full Installation.

What We Do

CustomLink works across residential and commercial security and automation systems, including:

  • CCTV
  • Alarm Systems
  • Intercom
  • Access Control
  • Smart Lighting
  • Gate Control
  • Integrated Automation
  • AI-Powered Cameras
  • Facial Recognition
  • ANPR Number Plate Recognition
  • Pre-Configuration
  • Nationwide Technical Support
  • Optional 24/7 Alarm Monitoring

CustomLink for Builders & Trade Partners

CustomLink also works with builders, electricians, and other trade professionals to help deliver reliable, well-prepared security and automation systems across Australia.

Our model allows the installer to remain in control of the physical installation while CustomLink provides technical backing where required.

This may include:

  • Product Selection
  • Pre-Configuration
  • Final Setup
  • AI Features
  • Event Logic
  • End-User Training

For more information, please visit our Partner Program page.

Who We Help

We work with:

  • Homeowners And Families
  • Retailers
  • Restaurants, Cafés, And Gyms
  • Warehouses And Industrial Sites
  • Commercial Clients
  • Builders And Trade Professionals

Customers choose CustomLink to:

  • Protect Their Family, Property, And Assets
  • Build A Smarter, More Convenient Lifestyle
  • Improve Safety, Visibility, And Productivity
  • Simplify Complex Systems Into One Easy-To-Use Interface

Our Promise

We match the right system to your needs and support you long after installation.

CustomLink-supplied products include complimentary lifetime remote technical support for guidance and minor adjustments.

Security and automation are long-term investments. Our role is to help ensure your systems are properly designed, correctly configured, and supported for long-term performance.

Our Values

Honesty • Communication • Reliability • Quality • Curiosity

Whether you are a homeowner, business, builder, or electrician, CustomLink is here to support you.

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